24-Hour On-Call Support for Emergencies
Due to inclement weather, we want to assure you that support is available should you experience an emergency. A member of our team will be on call 24 hours a day to assist you during these conditions.
For assistance, please contact: 281-499-5539.
Dear Customer:
Effective immediately (January 22, 2026), our online payment portal for credit cards is temporarily out of service. You can make a check payment by using your checking account. Call the phone payment system at: 855-230-7396 or go online to quailvalleyud.org and go to districts served at the top to locate your district, then click on the online bill pay tab on the page. You may also make a payment at our office location by check, cashier’s check, or money order at: 3134 Cartwright Road Missouri City, Texas 77459 or mailed to: P. O. Box 223763 Dallas, Texas 75222-3763.
Contact the office at: 281-499-5539 if you have any questions. Please bear with us during this temporary outage. We apologize for any inconvenience this may cause.
Sincerely,
Quail Valley Utility District
Customer Service & Billing Department
Through Thunderbird UD’s website you can easily find links to the following services:
The Board of Directors of Thunderbird Utility District approved water and sewer rate increase to be effective July 1, 2025. The district has not increased water and sewer rates since 2018.
The new rate change will be effective on water and sewer bills received after July 31st. The water and sewer rates will increase approximately 12%. The new rates are expected to increase the monthly water and sewer bill for the average single-family home by $4.00 to $9.00 a month.
The increase is due to the inflationary cost of operations, supplies, and materials.
The rate increase does not reflect the TCEQ Fee, Ground Water Reduction Plan Fee (GRP), or Garbage Fees, which are not set by the district.
If you have questions about the rate changes, please contact:
Thunderbird Utility District
3134 Cartwright Road
Missouri City, TX. 77459
Phone: 281-499-5539
The Directors of Thunderbird Utility District want to make residents aware that a replacement water well will start construction at 3003 Glenn Lake Blvd the week of July 7, 2025. The new well replaces a fifty (50) year old well which failed at the end of 2023.
The work will require twenty-four (24) hours a day of operation and may be of some inconvenience to the residents in the immediate area. A four hundred (400) foot-length wall twenty-four (24) feet high able to withstand winds of ninety (90) miles per hour will be temporarily constructed along Glenn Lakes Boulevard at the site to help alleviate some of the noise during construction.
The district has enough water to meet our current needs. Thunderbird Utility District currently has another well in service which is also fifty (50) years old and interconnect agreements with neighboring districts are available if needed.
The Thunderbird Utility District is asking residents to be conscious of water usage until the new well is completed, which will take approximately three (3) months.
Should you have any questions concerning construction, contact the district office at: 281-499-5539.
Thank you for your patience during this strenuous time.
Thunderbird Utility District Board of Directors